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Phone-paid Services Authority

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Phone-paid Services Authority
AbbreviationPSA
Formation1986
Legal statusnon-profit making company limited by guarantee
PurposeUK regulator for content, goods and services charged to a phone bill
Location
  • 25th Floor, 40 Bank Street, London
Region served
UK
Chairman
David Edmonds CBE
AffiliationsOfcom
Websitepsauthority.org.uk
Formerly called
PhonepayPlus (2007-2016), ICSTIS (1986-2007)

The Phone-paid Services Authority (PSA) was the regulatory body for all premium rate phone-paid services in the United Kingdom. These are the content, goods and services that consumers can buy by charging the cost to their phone bills and pre-pay phone accounts.[1]

It was founded in 1986 as the Independent Committee for the supervision of Standards of Telephone Information Services[2] (ICSTIS) at the request of three network operators (British Telecom, Mercury Communications, and Vodafone) as a response to public criticism of their profiting from adult premium rate content. It re-branded[3] itself as PhonepayPlus (PPP) in June 2007[4] and then as Phone-paid Services Authority (PSA) in November 2016.[5]

It regulated services using a Code of Practice,[6] approved by Ofcom. This set out the rules with which all providers of phone-paid services must comply. Among other things, it required clear and accurate pricing information, honest advertising and service content, and appropriate and targeted promotions. At first the code was updated approximately annually; in more recent times less often. For example, Code 14 was published in 2016, Code 15 was published in 2021 and came into force in 2022.

The Phone-paid Services Authority investigated complaints about phone-paid services. Where it decided that its rules have been broken, it could fine the company responsible, bar access to its services, and even bar the individual behind the company from running other services under a different company name. Investigations and adjudications were free to consumers and were supposed to be fully independent.

The Phone-paid Services Authority regulated services using the following number ranges: 087, 090, 091, 098 and 118, plus five-digit mobile shortcodes.[7] along with several high-risk services such as chat lines and call-connection services, irrespective of call price or number range used. It also regulated services operating on numbers starting 070 until the 2019 Ofcom reform of this number range removed the underlying basis for premium rate charges.

On 30 September 2024 Ofcom formally withdrew its approval of the PSA Code and on 1 October 2024 Ofcom took the regulation of Controlled Premium Rate Services (CPRS) back in-house. A number of key PSA staff had already been embedded within Ofcom for some time in preparation for this and Ofcom had already published an updated Code to take effect from this date following a public consultation in 2023. The consultation document states that it was the PSA Board that had suggested to Ofcom that they take back direct control of these functions.

Phone-paid Services Authority powers

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When the Phone-paid Services Authority upheld a breach of its Code, the company responsible must immediately amend the service and/or its promotional material so that it complied with the Code. In most cases, companies found in breach of the Code were charged to cover the cost of the investigation.

The Phone-paid Services Authority also had the power to impose the following sanctions:

  1. formal reprimands;
  2. making companies come to the regulator for prior approval;
  3. ordering companies to pay full refunds to complainants;
  4. imposing fines;
  5. barring access to services;
  6. banning named persons from operating services.

As of 1 October 2024, Ofcom now wields these powers directly.

Phone-paid Services Authority board history

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Chairs of the board have included:

Members of the board have included:

  • Matti Alderson, regulator
  • Dr. Howard Baderman, A & E consultant
  • Ruth Evans
  • Hugh Griffiths, telecom veteran
  • Jeremy Hallsworth, chief executive officer of BT agilemedia
  • Valerie Howarth, Baroness Howarth of Breckland, Child care activist and founder of Childline
  • Yvonne Light, Writer & journalist
  • Kate Marcus, Barrister
  • Claire Milne, Telecoms veteran
  • Mark Stephens, lawyer, mediator and regulator
  • Howard Webber, consumer champion
  • Paul Whiteing, regulator

References

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  1. ^ "PhonepayPlus (formerly ICSTIS)". Directgov. 2 January 2012. Archived from the original on 2012-10-15.
  2. ^ "ICSTIS - About". ICSTIS. 12 August 2007. Archived from the original on 2007-08-12.{{cite web}}: CS1 maint: unfit URL (link)
  3. ^ "Company search - Phone-paid Services Authority Ltd". Companies House.
  4. ^ Williams, Christopher (19 June 2007). "Goodbye ICSTIS, hello PhonePayPlus". The Register. Retrieved 2017-01-25.
  5. ^ "UK regulator PhonepayPlus to rename as Phone-paid Services Authority". PhonepayPlus. 12 July 2016. Archived from the original on 2016-10-25.
  6. ^ "Code of Practice". Phone-paid Services Authority. Archived from the original on 2016-12-11.
  7. ^ "Number ranges regulated by the Phone-paid Services Authority". Phone-paid Services Authority. Archived from the original on 2016-11-25.
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